Hosting Agreement
1. Purpose
Pursuant to this contract, TURISMO PORTOALEGRE SAS, hereinafter referred to as the HOTEL, shall provide the GUEST with accommodation in the room and its amenities, in exchange for a fee, for the number of days indicated on the Hotel Registration Card. Under no circumstances may the stay exceed 30 consecutive days.
1.1. The room will be the one indicated on the Hotel Registration Card. The HOTEL may change the room if the guest agrees and the replacement room is of equal or better quality, or in the event of unforeseeable circumstances or force majeure.
1.2. Check-in begins at 3:00 p.m. on the day of arrival, and check-out is by 1:00 p.m. on the day of departure. The period of time between these two times constitutes a hotel day. Early check-in or late check-out will be subject to availability, and the GUEST must pay the corresponding fee.
1.3. Accommodation will be provided regardless of how long the GUEST actually stays in the room. Partial use will result in payment of the full rate.
1.4. The provision of the services covered by this contract and any additional services offered by the hotel is subject to availability and to the schedules, shifts, or physical availability of the supplies, goods, facilities, or spaces required for such services. The room and the price or rate per night shall be as indicated on the Hotel Registration Card and as specified in the reservation.
2. Price
2.1. The price of this contract corresponds to the nightly rate that the GUEST agrees to pay, which amounts to the sum indicated on the Hotel Registration Card and corresponds to the reservation made; all of this will be detailed on the corresponding invoice, unless the reservation was made and paid for through a travel agency, in which case the rate will be the one agreed upon directly with the agency.
2.2. The GUEST must also pay all charges for food, beverages, laundry, and any other expenses incurred during their stay that they choose to charge to their account.
2.3. The GUEST hereby declares that he or she has been informed of the rates, fees, and general prices for rooms per night.
2.4. Failure to make the agreed payment will result in the GUEST being charged late payment interest at the maximum permitted rate.
3. Safekeeping of money and valuables
In accordance with Article 1195 of the Commercial Code, GUESTS may entrust money and valuables to the HOTEL for safekeeping, provided a receipt is issued. For this purpose, the items must be handed over to an official designated by the HOTEL, and a written record must be prepared listing the money or items entrusted. The HOTEL’s liability shall be that of a depositary, in accordance with Article 1196 of the Commercial Code.
Valuables such as jewelry, cameras, money, computers, cell phones, equipment, or personal items left in the guest room or in service areas other than those designated by the HOTEL for storage are at the sole risk of the GUEST, as the HOTEL assumes no liability whatsoever in the event of loss or damage.
4. Obligations
4.1. ABOUT THE HOTEL
4.1.1. Provide the service covered by the contract.
4.1.2. Address, receive, process, and respond to suggestions, complaints, or claims submitted by guests.
4.1.3. Safeguard any money or valuables that the guest has entrusted to the hotel for safekeeping, in accordance with the terms of Article 1195 of the Commercial Code.
4.1.4. Any other obligations imposed on it by law.
4.2. THE GUEST.
4.2.1. Present a valid form of identification to check in at the HOTEL; Colombian guests must present their national ID card, while foreign guests must present their passport or other applicable document. Minors must present a valid form of identification.
4.2.2. Pay the cost of lodging plus applicable taxes.
4.2.3. Pay the amount of all charges and fees incurred on your account.
4.2.4. Conduct yourself with dignity and dress appropriately.
4.2.5. Be liable, even for slight negligence, for their own obligations and those of their companions or guests.
4.2.6. Check in at the hotel front desk all of the GUEST’s companions or guests who are going to their room and pay the applicable fee or charge for each of them.
4.2.7. Observe the occupancy limit per room.
4.2.8. THE GUEST acknowledges that the practice of sports, physical exercise, the operation of vessels or vehicles, the use of instruments or tools, and, in general, any activity that poses a risk or may be considered dangerous, is his or her own decision, under his or her sole responsibility, and implies that the GUEST possesses the skills and knowledge necessary to assume such risks, thereby releasing the HOTEL and its officers or employees from any liability in the event that he or she suffers any damage or injury.
4.2.9. Use the furniture, furnishings, equipment, and, in general, the facilities of both the room and the HOTEL in an appropriate manner, maintaining them in their current condition; accordingly, the GUEST shall be liable for any damage to or loss of the HOTEL’s property, even in cases of slight negligence. In the event of total or partial loss or damage to the HOTEL’s property due to causes attributable to the GUEST or their companions, the GUEST shall pay the cost of repair or replacement, as applicable.
4.2.10. Respect the authority of the HOTEL Manager.
4.2.11. To grant HOTEL staff the right to inspect and/or monitor the room. This right shall be exercised in a reasonable manner and includes the authority to enter or search the room when, in the judgment of the HOTEL Manager, it is necessary.
4.2.12. Allow HOTEL employees and staff access to the room for routine tasks and cleaning.
5. Termination of the Contract.
The hosting agreement will terminate in the following circumstances:
5.1. Upon expiration of the agreed-upon term.
5.2. For failure to comply with any of the obligations incumbent upon the parties, and specifically for failure by the GUEST to pay the room rate or fee, or for failure to pay for food, beverages, or other ancillary services that the GUEST has charged to the room or to their personal account.
5.3. In cases where, in the HOTEL’s sole discretion, the GUEST’s behavior or attire disrupts the peace and/or well-being of other guests or visitors to the HOTEL.
5.4. For smoking in the room or in any other smoke-free area of the hotel, when such smoking affects other guests, visitors, or users, and without prejudice to the payment that must be made in accordance with the terms set forth below. Paragraph: Termination of the contract does not exempt or release the GUEST from payment of any outstanding balances.
6. Effects of termination.
6.1. Upon termination of the contract, the HOTEL may freely dispose of the room.
6.2. Upon termination of the contract, regardless of the reason for termination, the HOTEL is authorized to enter the room, prepare and sign an inventory of the guest’s personal belongings and luggage, and remove them from the room to place them in safe and suitable storage, without liability on the part of the HOTEL and at the guest’s own risk.
6.3. If the GUEST fails to pay the bill or any portion thereof, the HOTEL may dispose of and sell the GUEST’s luggage and personal belongings in accordance with Article 1199 of the Commercial Code, using the proceeds to cover the outstanding obligations. Any surplus, if any, shall be made available to the GUEST. In the event of a shortfall, the HOTEL may take the necessary legal action to obtain full payment of the amount owed.
7. Miscellaneous.
7.1. Legal nature of the contract. Pursuant to Article 79 of Law 300 of 1996, a lodging contract is a commercial lease agreement of an adhesion nature.
7.2. The accommodation contract is evidenced by the hotel registration card issued by the HOTEL, which is accepted by the GUEST’s signature and certifies that the GUEST agrees to the terms and conditions set forth herein. The GUEST expressly agrees that the total amount due as stated on the invoice shall be enforceable.
7.3. The HOTEL condemns and does not tolerate sexual exploitation or any form of sexual abuse. The HOTEL condemns and does not tolerate sex tourism, nor does it permit the sexual exploitation or abuse of children or adolescents. Guests are not permitted to enter their
anyone who provides accommodation to minors under eighteen (18) years of age for the purpose of sex tourism shall be subject to imprisonment for 5 to 10 years and a fine of 50 to 100 times the minimum monthly wage. The penalties specified in the preceding paragraph shall be increased by up to one-half (1/2) when the acts are committed with minors under twelve (12) years of age.
7.4. Fees for Smoking in Guest Rooms. In keeping with our commitment to environmental protection and health, all guest rooms and all areas of the hotel are smoke-free. Smoking in a guest room or any other area of the hotel constitutes a serious breach of the accommodation agreement, which may result in its termination, and the guest may be removed from the HOTEL if their actions have affected other guests, visitors, or users. If the GUEST smokes in the room, for each day they do so, they must pay (i) the cost incurred by the HOTEL to deodorize and clean the room, estimated at a sum
equivalent to USD 100, calculated at the prevailing market rate on the date of payment, and (ii) the value of two (2) nights’ stay at the applicable rate, since the cleaning and deodorizing process prevents the HOTEL from using the room for the following two (2) nights. If you smoke in any area of the hotel other than your room, you must pay the cost incurred by the HOTEL to deodorize and clean the area where you smoked, which is equivalent to USD 100, payable at the prevailing market rate on the date of payment.
7.5. The HOTEL promotes compliance with Resolution 572 of 2005 and other regulations governing the conservation of flora and fauna, as well as the preservation of cultural heritage and cultural assets, and contributes to and promotes compliance with Law 397 of 1997 and other applicable regulations.
7.6. The HOTEL rejects any form of discrimination, distinction, exclusion, restriction, or preference based on gender, race, color, national or ethnic origin, religion, political opinion, or any other reason or condition that has the purpose or effect of impairing, restricting, or limiting the full enjoyment of fundamental rights and freedoms.
PRIVACY NOTICE.
AUTHORIZATION FOR THE USE OF DATA AND INFORMATION.
By signing this contract, the GUEST expressly authorizes TURISMO PORTOALEGRE SAS, with Tax ID No. 900.479.154-7, in its capacity as the HOTEL operator, to collect and use the information and personal data provided by the GUEST on the Hotel Registration Form, such as name, address, identification number, nationality, date of birth, email address, landline and mobile phone numbers, personal preferences and interests, occupation or activity, in accordance with the secure information processing policies established by the Hotel itself and by applicable laws, for the purpose of conducting customer loyalty activities and contacting the data subject to send service surveys after each stay to evaluate the service provided, and to communicate invitations, offers, promotions, service portfolios, or general information aimed at encouraging continued use of the Hotel and offering the corresponding services.
The GUEST authorizes the transfer, transmission, sharing, and disclosure of this information, exclusively for the purposes described above.
As the data subject, the GUEST shall enjoy all rights provided by law, including those expressly set forth in Article 8 of Law 1581 of 2012; in particular, the GUEST shall have the right at any time to inquire about, access, update, and correct their personal data, revoke any consent granted, or request the deletion of information when appropriate.
The data processing policies are available at https://hotelportoalegre.com.co/terminos-y-condiciones/ or at the hotel front desk, where a hard copy is kept. TURISMO PORTOALEGRE SAS, as the data controller, can be contacted regarding any related matters by phone at +57 (312) 2921507 or via email at hello@hotelportoalegre.com.co